You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it.

You can choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

• on the app or website where you order repeat prescriptions
• at your GP practice
• at any pharmacy that accepts repeat prescriptions

The easiest ways to order repeat prescriptions are:

• through the NHS Wales App.

The app show you all your repeat medicine and dosage and you can choose the ones you need.

You can also:

• bring the paper request slip to the surgery. There is a box in reception for requests, as well as a letterbox outside of the surgery to post requests. 

We do not take repeat prescription requests over the phone or email.

Please note: all requests can take up to 5 working days to complete. 

If you have sight problems and would like an A4 size list of your repeat medication, please ask the receptionist.

If you or someone you care for use the same medicines regularly you may not need to get a new prescription every time you need more medicine. Instead you may be able to benefit from Batch Repeat Dispensing from your pharmacy.

This means you won’t have to visit the surgery or make an appointment to see the doctor, practice nurse or practice pharmacist every time you need more medicine.  Talk to your pharmacist who regularly dispenses your prescriptions and ask them if you are suitable for Batch Repeat Dispensing.

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

• coughs
• colds
• sore throats
• tummy trouble
• aches and pains

They can also advise on medicine that you can buy without a prescription.

• Find a Pharmacy (NHS 111 Wales)

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.

If you have a repeat prescription, we may ask you to come in for a regular review.

We will be in touch when you need to come in for a review.

Take it to the pharmacy you got it from or bring it in to the surgery.

Do not put it in your household bin or flush it down the toilet.

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

• Go to Medicines A to Z (nhs.uk)